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Category intro text We’re committed to sustainable practices and where possible, are paperless and use compostable mailers or recycled materials. Our claims process is 100% digital and can be lodged from any device. We’re also big on giving back to our community and causes close to our heart. Read more

First Aid Basics for Pets: A Guide for Pet Emergencies

When faced with a pet emergency, knowing what to do can make all the difference. Here are some first aid basics for common pet emergencies, ...

Our customers are our friends

We feel honoured to be part of someone’s pet care journey, especially when we can help a furry friend get back on their paws.

We give a

Good for you
Good for your pet
Good for the planet

We’re committed to sustainable practices and where possible, are paperless and use compostable materials. We’re also big on supporting local businesses, giving back to our community and causes close to our heart.

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Animals
In Charge

Our friends at Animals In Charge make beautiful, durable products that are kind to the environment. Their products use recycled, salvaged and natural materials to ensure the most minimal impact on our Earth, plus $1 from every sale is donated to animal rescue and rehabilitation. Together we offer exclusive product promotions held throughout the year including customised pet tags, compostable poo bags made from plants not plastic, and more.

The National Breast Cancer Foundation

The National Breast Cancer Foundation (NBCF) is Australia’s leading national body funding game-changing breast cancer research. As a corporate partner, we not only help to provide vital funds for research, but also support the National Breast Cancer Foundation in other ways such as payroll giving, gifts in kind, pink products and personalised cause-related marketing campaigns in support of their mission to reach Zero Deaths from breast cancer by 2030.

LIVIN

Proudly an Australian business that is mental health aware and a partner of LIVIN. LIVIN is a non-profit mental health organisation that was founded in 2013, with a vision to break the stigma of mental health and improve people’s mental health through early intervention and prevention initiatives. LIVIN empowers people to speak up because It Ain’t Weak To Speak®.

Frequently asked questions for SEO

We offer pet insurance for companion pets that reside with you in Australia, including all registered purebred puppies, cross-breeds and adopted pups who are 6 weeks and older.

This policy isn’t able to cover puppies that participate in commercial or sporting activity such as working, fighting, racing, personal protection, gun sports, law enforcement or guarding. Note this policy may cover puppies who participate in, or are show dogs/cats, search and rescue dogs, guide dogs, assistance dogs or customs sniffer dogs.

Some insurance providers have separate pet insurance policies for puppies and dogs. We like to keep it simple and offer just one comprehensive pet insurance policy with the freedom to customise it to best suit you and your pet. Our policy offers lifetime cover for puppies even as they grow up into dogs, as long as they enter the policy between the ages of 6 weeks old and younger than 8 years and 364 days (given there’s no breaks or lapses in cover).

You sure can! You can start your puppy’s pet insurance from 6 weeks of age.

We offer pet insurance for companion pets that reside with you in Australia, including all registered purebred puppies, cross-breeds and adopted pups who are 6 weeks and older.

This policy isn’t able to cover puppies that participate in commercial or sporting activity such as working, fighting, racing, personal protection, gun sports, law enforcement or guarding. Note this policy may cover puppies who participate in, or are show dogs/cats, search and rescue dogs, guide dogs, assistance dogs or customs sniffer dogs.

Some insurance providers have separate pet insurance policies for puppies and dogs. We like to keep it simple and offer just one comprehensive pet insurance policy with the freedom to customise it to best suit you and your pet. Our policy offers lifetime cover for puppies even as they grow up into dogs, as long as they enter the policy between the ages of 6 weeks old and younger than 8 years and 364 days (given there’s no breaks or lapses in cover).

You sure can! You can start your puppy’s pet insurance from 6 weeks of age.

We offer pet insurance for companion pets that reside with you in Australia, including all registered purebred puppies, cross-breeds and adopted pups who are 6 weeks and older.

This policy isn’t able to cover puppies that participate in commercial or sporting activity such as working, fighting, racing, personal protection, gun sports, law enforcement or guarding. Note this policy may cover puppies who participate in, or are show dogs/cats, search and rescue dogs, guide dogs, assistance dogs or customs sniffer dogs.

Some insurance providers have separate pet insurance policies for puppies and dogs. We like to keep it simple and offer just one comprehensive pet insurance policy with the freedom to customise it to best suit you and your pet. Our policy offers lifetime cover for puppies even as they grow up into dogs, as long as they enter the policy between the ages of 6 weeks old and younger than 8 years and 364 days (given there’s no breaks or lapses in cover).

You sure can! You can start your puppy’s pet insurance from 6 weeks of age.

We offer pet insurance for companion pets that reside with you in Australia, including all registered purebred puppies, cross-breeds and adopted pups who are 6 weeks and older.

This policy isn’t able to cover puppies that participate in commercial or sporting activity such as working, fighting, racing, personal protection, gun sports, law enforcement or guarding. Note this policy may cover puppies who participate in, or are show dogs/cats, search and rescue dogs, guide dogs, assistance dogs or customs sniffer dogs.

Some insurance providers have separate pet insurance policies for puppies and dogs. We like to keep it simple and offer just one comprehensive pet insurance policy with the freedom to customise it to best suit you and your pet. Our policy offers lifetime cover for puppies even as they grow up into dogs, as long as they enter the policy between the ages of 6 weeks old and younger than 8 years and 364 days (given there’s no breaks or lapses in cover).

You sure can! You can start your puppy’s pet insurance from 6 weeks of age.

Specified Conditions includes:

  • Cruciate ligament damage
  • Intervertebral disc disease
  • Hip dysplasia
  • Patella luxation
  • Elbow dysplasia
  • Cherry eye
  • Entropion
  • Ectropion,
  • Osteochondritis dissecans (‘OCD’)
  • Lumps

Lumps means the protuberance or localised area of swelling or unusual growth that can occur anywhere on or in the body including tumours, warts, cysts, growths, mucoceles, haematomas and abscesses.

You can apply to reduce the 6-month exclusion period for Specified Conditions by using our request for Waiver Form. Simply take this form to your next vet visit and submit the completed form back to [email protected] within 14 days of the visit.

Optional Extra Benefits

During the application process You will be provided with the option to include Optional Extra Benefits that cover certain conditions and Treatments which are not otherwise covered under the Policy.

The Optional Extra Benefits are:

Alternative Therapies, Behavioural Problems, and Dental Illness.

Examples of Alternative Therapies: Acupuncture, physiotherapy, hydrotherapy.

Examples of Behavioural Problems: Excessive licking, fur pulling, pacing and destructive chewing.

Examples of Dental Illnesses: Dental diseases, gingivitis, periodontal disease.