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Easy Pet Insurance for Busy Lives

With Petsy we can help relieve some of the financial strain and cover up to 90% of eligible vet bills

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The highest-rated Pet Insurance providers on Product Review, Finder, Compare Insurance and Furbaby Insurance as of July 2024

Want someone else to help pay your vet bills & HelloFresh order?

With Petsy we can help relieve some of the financial strain and cover up to 90% of eligible vet bills.

Just like Harvey, the Domestic Shorthair from Robina, QLD who had a $17,742.22 Vet bill from tick paralysis and Petsy paid his Mum and Dad $14,168.84 back.

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Get $100 off your next HelloFresh Order*

Sign up for a Petsy policy and enjoy a $100 HelloFresh gift card on us! This exclusive offer is our way of welcoming you to the Petsy Pack.

Use code: FRESH100

Here’s how it works:

  • Protect your Pet: Sign up for a Petsy Pet Insurance Policy and use code ‘FRESH100’
  • Enjoy HelloFresh: Receive a $100 digital HelloFresh gift card to use towards your next box
  • No hidden surprises: Gift cards are limited to one per customer, and a 90-day qualifying period applies 

*T&C’s Apply. See below for full Terms and Conditions

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How Pet Insurance Works

Get a quick quote online and customise your policy for your pet

No two pets are ever the same. Instead of picking a pre-packaged plan and hoping you fall into one of the buckets, customise your Petsy Pet Insurance policy so it’s right for you and your pet. Our policy is customisable and you’ll be able to tailor the level of coverage, based on your preferences for the Benefit Percentage, Annual Limit, Annual Excess, whether or not you’d like Optional Extra Benefits (if your pet is less than 3 years old) and whether or not you’d like to include costs of Vet Consultations for your cover.

Request a pre-existing condition assessment for your pet (at our cost)

Fast-track future claims by completing a pre-existing condition assessment upfront when you start your coverage. Once you’ve had your first vet visit, let us know and we’ll collect your pet’s medical history upfront. We’ll also let you know whether there are any pre-existing conditions noted in their medical history that might affect your ongoing coverage.

Use any registered vet, anywhere in Australia

Petsy Pet Insurance works with all licensed vets in Australia (that’s over 12,000) so you can pick the vet that works for you.

Quick and easy claims

Claims are quick and easy and can be submitted quickly from anywhere in Australia, plus they can be submitted directly by your vet for added convenience.

Get paid back fast

Approved claims are paid directly into your nominated bank account.

How Petsy Pet Insurance compares

Let’s get into the nitty gritty of how Petsy Pet Insurance compares to another provider

Typical Competitor
Pet Insurance specialist
More customisable coverage
Cooling off period 30 days 21 days
Shorter exclusion period for illness condition 14 days 21 days
Pre-existing condition assessment
Annual limit bonus for young pets
Local support team
Pay the vet direct option
Claim via phone
Multipet discount
Cover for vaccine preventable diseases if pet is up to update with vaccianations
Minimum entry age for cover 6 weeks 8 weeks
Payment reminders
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  • Treatment by veterinary specialists
  • Cancer treatment and chemotherapy
  • Emergency vet visits
  • Diabetes
  • Cancer treatment and chemotherapy
  • Treatment by veterinary specialists
  • X-rays, CT scans and MRIs
  • Hospitalisation
  • Hip and elbow dysplasia
  • Surgeries
  • Ingestion of foreign objects
  • X-rays, CT scans and MRIs
  • Hip and elbow dysplasia
  • Hyperthyroidism
  • Heatstroke
  • Fractures and broken bones
  • Motor vehicle accidents
  • Snake bites
  • Heatstroke
  • Hyperthyroidism
  • Fractures and broken bones

Essential coverage for your pet’s protection

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  • X-rays, CT scans and MRIs
  • Hospitalisation
  • Hip and elbow dysplasia
  • Surgeries
  • Ingestion of foreign objects
  • X-rays, CT scans and MRIs
  • Hip and elbow dysplasia
  • Hyperthyroidism
  • Heatstroke
  • Fractures and broken bones
  • Motor vehicle accidents
  • Snake bites
  • Heatstroke
  • Hyperthyroidism
  • Fractures and broken bones
  • X-rays, CT scans and MRIs
  • Hospitalisation
  • Hip and elbow dysplasia
  • Surgeries
  • Ingestion of foreign objects
  • X-rays, CT scans and MRIs
  • Hip and elbow dysplasia

What’s not covered

Petsy Pet Insurance covers a lot, but it’s important to understand what’s not covered, such as:

Issues that don’t relate to an accidental injury or illness

Routine and preventive care such as vaccinations, desexing, and regular health check-ups aren’t covered.

Pre-existing Conditions

Any signs or symptoms of an illness or health issue your pet shows before the exclusion period is over are considered pre-existing conditions and won’t be covered. 

Bilateral conditions (affecting both sides of the body)

If your pet has a pre-existing condition and one side shows signs before the exclusion period ends, the other side won’t be covered if it later affects the other side.

General exclusions

Breeding-related costs, experimental treatments and general exclusions aren’t covered

Exclusion Periods

Your pet isn’t covered the moment you buy your policy. Your policy has different exclusion periods that need to be passed symptom-free before coverage begins.

The exclusion periods are: 

  • 1 Day Exclusion Period for Accidental Injury (except Specified Conditions)
  • 14 days Exclusion Period for Illness (except Specified Conditions)
  • 14 days Exclusion Period for Dental Illness for pets under 1 year old
  • 6 months Exclusion Period for Dental Illness for pets 1 year and older
  • 6 months Exclusion Period for Behavioural Conditions
  • 6 months Exclusion Period for Specified Conditions
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VIEW THE FULL LIST

Quick and Easy claims

Lodge a claim in seconds from anywhere in Australia, or (even easier) you can ask your vet to do it for you without lifting a paw.

Simply ask your vet to submit a copy of the invoice and clinical history through to [email protected] and you’ll be updated on the progress of your claim via email.

Get in the fast Lane

Tip: To fast-track your future claims, request a pre-existing condition assessment soon after you take out the policy and we’ll collect your pet’s medical history upfront. We can also pay your vet directly upon request.

In Good Paws

Multi Award Winning

Petsy Pet Insurance stands out with award-winning, highly rated coverage designed with your pet’s needs in mind. We offer extensive coverage that puts your pet’s well-being first, including medical emergencies, cancer, hip issues, optional dental, and other expensive treatments. Enjoy no sub-limits on specific conditions or treatments, customisable policies, and flexible annual excess options, including zero excess (not per condition or per claim like some others).

Plus, with friendly support from our Australia-based team and a generous annual limit of up to $30,000, you can be confident your pet can receive the care they need. Join before your pet’s first birthday to receive a special annual limit bonus of up to $30,000.

Award winning pet insurance

Finalists in Finder’s 2023 Pet Insurance Awards – Finder experts compared 25+ policies, 190+ features and got over 700 quotes to help find the best pet insurance products of 2023. Petsy Pet Insurance awarded Highly Commended for both value and comprehensive categories.

Flexible annual excess options, including zero excess

Choose from zero excess or other annual excess options (not a per condition or per claim excess like some others).

Peace of mind

Rest easy knowing that your next anxious emergency vet visit isn’t going to cost you an arm and a paw

Australian customer support and claims

No offshore call centres, only Australian based pet insurance specialists to support you and your pet.

Pet Insurance specialists

All we do is pet insurance, so you can rest easy knowing your pet insurance experience will be a walk in the park.

Lifelong protection

Petsy Pet Insurance provides ongoing coverage for accidents and illnesses. The cover can continue for the rest of your pet’s life as long as you continue to renew it year on year.

No sub limits on any of your inclusions

No sub limits on your coverage, even for commonly expensive treatments like dental illness, cruciate ligament damage, IVDD, and hip dysplasia.

No decrease in coverage over time

We won’t decrease your coverage as your pet gets older, even if they develop chronic conditions or require ongoing treatment

Simple payment options

Make monthly payments by direct debit or credit card. Plus, no cancellation fees.

Good for your pet. Good for the communities.

We’re corporate partners to charities like the National Breast Cancer Foundation and Livin.org, and we’re also big on supporting local businesses and giving back to animal welfare.

Loved by Pet Owners Australia wide

Claims are processed quickly and staff are friendly

My chosen policy was easy to set up and claims are super quick and simple to lodge. My latest pet insurance claim was processed in less than 24 hours and staff are always super friendly and helpful. Sharon sent me a follow up message informing me of the outcome of my claim and asking how my pet was doing which I really appreciated. 🙂

Emily, July 2024

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Taking the stress out of pet insurance

I cannot fault Petsy for anything. From the beginning all our claims have been handled quickly (within a week)- from the ease of making claims online, to their review and deposit of claim amount back to my bank account. Any requests for assistance have been provided in a timely manner. I’ve also received calls from them just to check in and see how Sammy is doing and to offer support or advice if needed. I recommend them to everyone who asks me about pet insurance. I have been with Petsy for 15 months and plan to stay with them for many more years.

Ashah, September, 2024

Exactly what we were hoping for

We lodged a claim for our puppy who, unbeknownst to us, swallowed 3 rocks and required surgery to removed them. Petsy were brilliant in their communication and timely in their response to our claim. Very happy with their service. The follow up call afterwards to check on Luna was much appreciated.

John, August 2024

Vet Bills Can Be Expensive

Petsy Paid amounts are based on the actual policy options chosen by customers in each case with no sub-limits on claimable conditions. We deduct the chosen annual excess then cover 80% or 90% of the eligible costs for conditions.

Vet Description Price
Lymphosarcoma, hip, dysplasia, tumour $12,890.67
Petsy Paid $11,601.26
Vet DescriptionPrice
Snake bite$5,680.06
Petsy Paid$4,144.05
Vet DescriptionPrice
Bite wound$7,352.15
Petsy Paid$6,616.93
Vet DescriptionPrice
Gastro$14,820.38
Petsy Paid$11,856.31
Vet DescriptionPrice
Skin conditions$2,818.62
Petsy Paid$2,134.89
Vet DescriptionPrice
Fractured Spine$6,880.29
Petsy Paid$5,504.23

In the wild

Meet our furfam!
Join the thousands of Aussie pet owners taking the step to protect their pet’s future with cover you can count on.

@Bracken the Cocker Spaniel

@Lola the Sarplaninac

@Tilly the mini DachShund

@Zeek the Cavoodle

@Lincoln the Border Collie

@Taco the Jug

@Benny the Basenji

No one can tell you if you should get pet insurance.

But, if you don’t, 100% of the time, 100% of the bill will be paid by you.

We’ve helped tons of dog parents pay for the best treatment for their puppies. See real examples of how Petsy Pet Insurance helped dogs and their parents pay for vet bills.

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Offer Terms and Conditions

Offer available to new Petsy Pet Insurance Policies purchased via the Petsy quote tool using the applicable promo code, or over the phone via the Petsy call centre by 11.59pm (AEST) 31 December 2024. Eligible products only. Available for existing and new Petsy policyholders.  The offer consists of providing the member with a digital HelloFresh Gift Card, via email, for an amount equating to a total maximum of $100 (inclusive of GST).

*This offer applies to new purchases of Petsy Pet Protection Plus, Petsy Puppy Protection Plus and Petsy Kitten Protection Plus policies only. The Gift Card cannot be used in conjunction with any other offer. 

*The HelloFresh gift card will be provided after the 90 day qualifying period, provided the policy remains active and premiums are up to date. Petsy reserves the right to modify or terminate this program at any time.

*The Gift Card value you receive is in addition to your insurance coverage and does not affect your premiums or policy terms. A digital HelloFresh Gift Card will be issued via email from the Petsy Pet Insurance team at least 90 days after the policy start date, provided the policy remains active and premiums are up to date. If the policy is cancelled within this 90-day qualifying period, no Gift Card will be issued. Petsy will fulfill the HelloFresh Gift Card within 90 days of policy qualification. Gift card usage is subject to HelloFresh’s current terms and conditions, available at  https://www.HelloFresh.com.au/gift. For gift card inquiries, contact HelloFresh directly.

COMPANY INFORMATION

Petsy Pty Ltd (ABN 54 633 343 058, AR 1277359) (‘Petsy’) distributes and promotes Petsy Pet Protection Plus (formally Petsy Pet Insurance), Petsy Puppy Protection Plus and Petsy Kitten Protection Plus as an authorised representative of ThePetInsuranceCompany.com.au Pty Ltd (ABN 38 620 795 735, AFSL 536651) (‘ThePetInsuranceCompany.com.au’). ThePetInsuranceCompany.com.au is an underwriting agency acting under a binding authority as an agent for the insurer; Pacific International Insurance Pty Limited (ABN 83 169 311 193, AFSL 523921) (‘Pacific).
In all aspects of arranging this product, Petsy and ThePetInsuranceCompany.com.au act as an agent of Pacific and not as your agent. Any advice contained in this email is general advice only and has been prepared without taking into account individual objectives, financial situation or needs and you should consider the appropriateness of any such advice, the Product Disclosure Statement (‘PDS’) and the Target Market Determination (‘TMD’) available via http://www.petsy.com.au or by calling 1300 952 790 before making a decision to acquire, or to continue to hold, the product. Terms, conditions, limits and exclusions apply. Please refer to the PDS. 

Privacy Policy – Website Terms of Use

©Copyright 2024 Petsy Pet Insurance Pty Ltd

Specified Conditions includes:

  • Cruciate ligament damage
  • Intervertebral disc disease
  • Hip dysplasia
  • Patella luxation
  • Elbow dysplasia
  • Cherry eye
  • Entropion
  • Ectropion,
  • Osteochondritis dissecans (‘OCD’)
  • Lumps

Lumps means the protuberance or localised area of swelling or unusual growth that can occur anywhere on or in the body including tumours, warts, cysts, growths, mucoceles, haematomas and abscesses.

You can apply to reduce the 6-month exclusion period for Specified Conditions by using our request for Waiver Form. Simply take this form to your next vet visit and submit the completed form back to [email protected] within 14 days of the visit.

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Optional Extra Benefits

During the application process You will be provided with the option to include Optional Extra Benefits that cover certain conditions and Treatments which are not otherwise covered under the Policy.

The Optional Extra Benefits are:

Alternative Therapies, Behavioural Problems, and Dental Illness.

Examples of Alternative Therapies: Acupuncture, physiotherapy, hydrotherapy.

Examples of Behavioural Problems: Excessive licking, fur pulling, pacing and destructive chewing.

Examples of Dental Illnesses: Dental diseases, gingivitis, periodontal disease.