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Specified Conditions

Petsy Pet Insurance has a 6 month exclusion period applicable to Specified Conditions.

Lumps means the protuberance or localised area of swelling or unusual growth that can occur anywhere on the body including tumours, warts, cysts, growths and abscesses.

Lumps are not considered a Specified Condition if Your Pet was under one (1) year old on the First Date of Cover or when Your cover increased.

Want to reduce the 6-month exclusion period?

Ask your vet to complete a waiver form and return it to us within 14 days of your vet visit.

How to apply

  • Print the waiver form and bring it to your vet.
  • Ask your vet to examine your pet and complete Part 2 of the form.
  • Allow 20-30 minutes for the exam
  • Both you and your vet need to sign the form before submitting it.
  • Return the completed form to us to [email protected] within 14 days of your vet visit—otherwise, a new exam will be required.

Important to Know

  • Complete Part 1 of the form before your vet visit.
  • Submit all pages, including your vet’s completed section.
  • Routine health check-ups aren’t covered by your policy, so if you’d like to do this at your next vet visit, please note we can’t reimburse the consult fee.
  • Once we receive your completed form, we’ll review your vet’s notes. If approved, we’ll send you an updated Certificate of Insurance with the revised exclusion periods.

Frequently asked questions

The waiver form allows you to apply to reduce the 6-month exclusion period for specified conditions and optional Dental Illness Cover (if your pet is less than 3 years old). A vet must examine your pet and confirm there are no signs of these conditions at the time of the exam.

To apply:

  • Print the waiver form and take it to your vet.
  • Ask your vet to examine your pet and complete Part 2 of the form.
  • Sign the form along with your vet.
  • Submit it to us within 14 days of  the visit.

No, you can choose to apply for just one condition, multiple conditions, or all specified conditions—it’s up to you.

If we don’t receive the form within 14 days of your vet visit, it becomes invalid, and you’ll need to visit your vet again for a new assessment.

Yes, the vet visit is at your own expense. Since routine check-ups aren’t covered, consider bringing the form to a scheduled visit to avoid extra cost.

Once we receive your completed form, we’ll review your vet’s notes and may contact them directly if we need more details. Processing usually takes 5-10 business days, though it may take longer if we need more details from your vet. If approved, we’ll send you an updated Certificate of Insurance with the adjusted exclusion periods.

Yes, your pet remains covered for eligible injuries and illnesses that are not subject to the 6-month exclusion period. The waiver only applies to specified conditions, and all other coverage continues as usual.

We’ll confirm receipt of your form and email you the outcome. If approved, you will receive an updated Certificate of Insurance with the new exclusion periods.

If your vet notes signs or symptoms of a specified condition, the exclusion period stays in place. Your pet remains covered for other eligible conditions after their exclusion periods end.

Yes, you can apply anytime after your policy starts, but the form must be submitted within 14 days of your vet visit. Since the waiver reduces the 6-month exclusion period, it’s best to complete it within the first 6 months of your policy—after this time, the exclusion period will have already passed.

The 6-month exclusion applies to specified conditions including:

  • Cruciate ligament damage
  • Hip dysplasia
  • Elbow dysplasia
  • Patella luxation
  • Intervertebral disc disease (IVDD)
  • Osteochondritis dissecans (OCD)
  • Cherry eye
  • Entropion and ectropion
  • Lumps (unless your pet was under 1 year old when your policy started or coverage was increased)

You can email the completed form, including all required pages, to [email protected]

If you’d like assistance with your waiver form, please contact us by calling 1300 952 790.

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Petsy Pty Ltd (ABN 54 633 343 058, AR 1277359) (‘Petsy’) distributes and promotes Petsy Pet Protection Plus (formally Petsy Pet Insurance), Petsy Puppy Protection Plus and Petsy Kitten Protection Plus as an authorised representative of ThePetInsuranceCompany.com.au Pty Ltd (ABN 38 620 795 735, AFSL 536651) (‘ThePetInsuranceCompany.com.au’). ThePetInsuranceCompany.com.au is an underwriting agency acting under a binding authority as an agent for the insurer; Pacific International Insurance Pty Limited (ABN 83 169 311 193, AFSL 523921) (‘Pacific).
In all aspects of arranging this product, Petsy and ThePetInsuranceCompany.com.au act as an agent of Pacific and not as your agent. Any advice contained in this email is general advice only and has been prepared without taking into account individual objectives, financial situation or needs and you should consider the appropriateness of any such advice, the Product Disclosure Statement (‘PDS’) and the Target Market Determination (‘TMD’) available via http://www.petsy.com.au or by calling 1300 952 790 before making a decision to acquire, or to continue to hold, the product. Terms, conditions, limits and exclusions apply. Please refer to the PDS.

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Specified Conditions includes:

  • Cruciate ligament damage
  • Intervertebral disc disease
  • Hip dysplasia
  • Patella luxation
  • Elbow dysplasia
  • Cherry eye
  • Entropion
  • Ectropion,
  • Osteochondritis dissecans (‘OCD’)
  • Lumps

Lumps means the protuberance or localised area of swelling or unusual growth that can occur anywhere on or in the body including tumours, warts, cysts, growths, mucoceles, haematomas and abscesses.

You can apply to reduce the 6-month exclusion period for Specified Conditions by using our request for Waiver Form. Simply take this form to your next vet visit and submit the completed form back to [email protected] within 14 days of the visit.

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Optional Extra Benefits

During the application process You will be provided with the option to include Optional Extra Benefits that cover certain conditions and Treatments which are not otherwise covered under the Policy.

The Optional Extra Benefits are:

Alternative Therapies, Behavioural Problems, and Dental Illness.

Examples of Alternative Therapies: Acupuncture, physiotherapy, hydrotherapy.

Examples of Behavioural Problems: Excessive licking, fur pulling, pacing and destructive chewing.

Examples of Dental Illnesses: Dental diseases, gingivitis, periodontal disease.