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Supporting vets & helping your clients receive great care they deserve

  • No sub-limits
  • Quick and easy digital claims process
  • Direct payments to vets available
  • Pet insurance discounts for veterinary professionals
  • Pet insurance support for clinics
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Vets, Pets and Petsy

At Petsy, we believe pet insurance is an important part of a pet’s health care plan. It helps cover unexpected vet bills when injuries and illnesses happen, so pet owners can focus on their pet’s wellbeing, instead of worrying about costs. Pet insurance offers pet owners a simple way of having financial peace of mind, knowing they can access essential care if things don’t go to plan.

We specialise in providing quality pet insurance for Australian pet owners, keeping things simple and transparent. A Petsy policy can be a lifesaver, ensuring your clients can receive the care they need without financial stress.

We work closely and partner with vets to provide a smooth pet insurance experience for your clients, helping more pet parents access the care their pets need when it matters most. Our goal is to support responsible pet ownership by making pet insurance simple and easy to understand, so pet owners can make informed decisions with confidence.

We cover up to $30,000 annually, with no sub-limits on the conditions a pet owner can claim. We also offer coverage of up to 90% of eligible vet costs and have some of the shortest exclusion periods around.

Support for your clinic

We provide vets with pet insurance brochures, guides, and helpful resources to share with your clients, making it easier for them to understand their options and plan for their pet’s care.

Our vet kit includes:

  • Brochures & guides to help educate pet owners
  • Claims information
  • One month free pet insurance available for your clients
  • Resources to support your clinic
Submit your details to receive your free kit

Why pet insurance matters for your clients

With the rising cost of veterinary care, unexpected treatments can be a financial challenge for pet owners. Pet insurance can help ease this burden, making it easier for clients to afford the care their pets need—whether it’s emergency treatment, diagnostics, or surgery.

By reducing financial stress, pet insurance allows pet parents to focus on making the best decision for their pet’s health without delay. Supporting pet owners with pet insurance options can lead to better outcomes for pets and stronger relationships with your clients.

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Quick and easy claims process

We offer digital claims process with no paperwork to complete or sign. Simply email a copy of the invoice and clinical notes to [email protected] to lodge a claim on behalf of your client.

Our fast claims processing helps pet owners with out-of-pocket costs, ensuring they can proceed with care without financial stress.

How clients can submit a claim with Petsy
  • You can email the invoice and clinical notes to [email protected] on behalf of your client.
  • Clients can submit claims themselves through Petsy Pet Portal.
  • If clients email their invoice to [email protected], we’ll follow up with the clinic for the clinical notes.
How clients can submit a pre-approval

We also provide pre-approvals to help pet owners understand what’s covered before committing to an operation or treatment. This allows for clearer conversations about treatment options, ensuring clients can feel confident moving forward with the right care for their pet.

To process a pre-approval, we need:

  • An estimate of itemised costs for the procedure
  • A description of the required procedure
  • Clinical history related to the procedure
Read more on pre-approvals
Direct to vet payments

For clinics that support direct payments, we can pay the approved amount directly to the clinic. The pet owner simply covers their portion, including any excluded items—making treatment decisions easier for everyone.

If you’d like to set up your clinic with direct to vet payments, please contact us at [email protected]

Read more on direct to vet payments

Where is Petsy Pet Insurance available?

We currently offer Petsy Pet Insurance in every State, and Territory in Australia.

Petsy Pet Insurance works with any licensed veterinary clinic in the country, including:

  • General practice veterinary clinics
  • Speciality clinics
  • Emergency clinics
  • Mobile veterinary clinics
  • Shelter veterinary clinics
  • Academic veterinary clinics associated with veterinary schools 
and universities

What’s covered under Petsy Pet Insurance

Petsy Pet Insurance covers almost every type of accidental injury and illness, unless specifically listed as not covered.

Petsy Pet Insurance is designed for unexpected accidental injuries and illnesses after your exclusion periods have ended. We don’t cover pre-existing conditions or preventative/elective treatments.

Common accidental injuries, illnesses and treatments we cover, with no sub-limits or condition limits, include:

  • Treatment and diagnostics - X-rays, CT scans, MRIs, ultrasounds and pathology
  • Surgeries and major procedures
  • Emergency vet visits and hospitalisation
  • Cancer treatment and chemotherapy
  • Treatment by veterinary specialists
  • Joint repairs
  • Hip replacements
  • Diabetes
  • Hospitalisation
  • Hip and elbow dysplasia
  • Ingestion of foreign objects
  • Fractures and broken bones
  • Motor vehicle accidents injuries
  • Snake bites
  • Heatstroke
  • Hyperthyroidism
  • Lacerations or abrasions
  • Bite or fight wound abscesses
  • Emergency boarding
  • Soft tissue injuries
  • Lab and diagnostic tests
  • Allergic reactions
  • Ultrasounds and radiology
  • Poisoning
  • Blood test
  • Gastrointestinal problems
  • Hereditary and congenital issues
  • Luxating patella
  • Breed-specific conditions
  • Intervertebral Disc Disease (IVDD)
  • Vomiting and diarrhoea
  • Arthritis
  • Hip joint surgery
  • Embedded grass seeds
  • Heart disease
  • Tick paralysis
  • Anal gland disorders
  • Skin conditions
  • Urinary stones (Urolithiasis)
  • Ear and eye conditions
  • Hyperadrenocorticism
  • Essential euthanasia
  • Renal disease
  • Gastric dilatation-volvulus (GDV)
  • Vaccinatable diseases (with proof of up-to-date vaccinations)
Optional cover available for pets younger than 3 years old:
  • Dental illness, including dental disease, tooth fractures, gingivitis, and periodontal disease
  • Specialised therapies like acupuncture, physiotherapy, hydrotherapy, chiropractic care, and more
  • Behavioural conditions such as anxiety, aggression, obsessive behaviour, destructive chewing, and more
Exclusion periods apply and we don’t cover pre-existing symptoms and conditions. For a full list of exclusions, please refer to the Summary of Exclusions section in our Product Disclosure Statement (PDS). We also offer a pre-existing condition assessment after you purchase a policy to help you understand any pre-existing symptoms and conditions that apply, based on your pet’s medical history.

Can I purchase a policy and treat my own pet?

Yes, registered veterinarians are able to purchase a pet insurance policy from Petsy and treat their own pets under the policy. There is no difference in terms of the coverage offered, however, there are some variances in relation to waiver requests and any requests for exclusion reviews (if applicable).

Under Petsy Pet Insurance, policy holders can choose to have a Waiver Form completed to apply to reduce the exclusion or waiting period for Specified Conditions. If you want to have this form submitted, this needs to be completed by a registered veterinarian other than yourself. Any exclusion reviews and associated vet clinical visits also need to be completed by a veterinarian other than yourself.

For submitted claims, we require the relevant clinical history and a tax invoice showing a paid balance as well as any discounts that are applied to a staff member. Please note that claim payments are calculated based on the total amount you have paid, so if you received a staff discount from your clinic, the calculated reimbursement is based on the discounted amount. We may require additional proof of payment (e.g. a receipt of payment) for claims submitted by a staff member of a vet clinic.

With all claims, our Australian based team of vet and vet nurse assessors assess the information provided, including diagnoses, results of diagnostic tests and clinical signs noted in the medical history.

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How we support vet clinics

Vet kits and pet insurance resources

We provide brochures, guides, and digital materials to help clinics educate pet owners. Our vet kits are designed to support veterinary professionals in the important care they provide in supporting our companion animals and are provided, free of charge, to any licensed vets in Australia.

Direct to vet payments

Minimise the financial burden and get approved claims to be paid directly to a clinic.

Pre-approvals

Financial clarity for pet owners for upcoming treatment before committing to an operation or treatment.

30% lifetime discount for vet staff

Enjoy a 30% lifetime discount (ie lifetime of the policy) on Petsy Pet Insurance for veterinary professionals when they insure their own pets with Petsy, available exclusively for clinic staff.

Apply for 30% off Petsy Pet Insurance

About Petsy Pet Insurance

Pet insurance specialists

Trusted and loved by Aussie pet parents

No sub-limits, even on expensive treatments

Claim up to $30,000 per year

Annual limit bonus for pets insuring before age one

Pre-existing condition assessments for transparency on coverage

Award winning pet insurance, Australia’s Highest Rated Pet Insurance Provider on TrustPilot, Product Review & Google.^

Frequently asked questions

The Pay the Vet Direct option allows us to pay a clinic directly, streamlining the claims process for you and your clients.

Here’s how it works:

Clinic Agreement & Confirmation: We require written confirmation from both a clinic and the pet owner agreeing to this payment method. This should include the owner’s request for direct payment, the clinic’s acceptance, and the clinic’s payment details (eg. their bank account details).

Claim Assessment: Once we receive confirmation from both parties, our team will assess the claim based on the pet’s medical history and policy details.

Gap Payments: If there’s any remaining balance (the “Gap Payment”) that the pet owner is responsible for, we’ll inform them. Before we can process the payment to a clinic, we require proof that the Gap Amount has been settled by the pet owner.

This process is designed to reduce upfront costs for pet owners while ensuring timely payments to clinics. If you have any questions or need further details, feel free to reach out to our team.

Pre-Approvals: What vets need to know

Pre-approvals help confirm coverage for high-cost treatments before the treatment begins.

What’s Required?

  • Itemised Estimates – Breakdown of expected costs.
  • Procedure Description – Details of the required treatment.
  • Full Clinical History – Relevant medical records (brief emails or notes are not sufficient).

Client Requirements:

  • Completed Pre-Existing Condition Assessment.
  • Estimate (and all other required information) submitted before 2pm AEST, Monday to Friday for timely processing, on the day of the planned treatment or operation.
  • Policy exclusion periods must have ended for the condition, and all other requirements of the policy satisfied.

Key Considerations:

  • Pre-Existing Conditions – We review medical history to confirm the condition isn’t pre-existing.
  • Hospitalisation – If the pet is already hospitalised, pre-approval may not be possible due to ongoing charges.
  • Euthanasia risk – Urgent cases are escalated to our head vet for review.

Important Notes:

Pre-approvals are best for planned, high-cost treatments. For emergencies or urgent care, contact us to explore other claim options.

Claims are typically processed within 5-10 business days. However, if a Pre-Existing Condition Assessment was completed at the start of the policy, claims can be processed in as little as 15 minutes or within a day, depending on complexity.

Vets can help by providing educational materials or referring pet owners to pet insurance provider’s websites where they can independently research and compare pet insurance options. This allows clients to make informed decisions based on accurate, unbiased information. To request materials for your clinic, email us at [email protected].

Petsy offers insurance for dogs and cats, including puppies and kittens, adult dogs and cats, and senior dogs and cats. Unlike some other providers, Petsy’s award winning policies have no sub-limits on any of the conditions you can claim.

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Company information

Petsy Pty Ltd (ABN 54 633 343 058, AR 1277359) (‘Petsy’) distributes and promotes Petsy Pet Protection Plus (formally Petsy Pet Insurance), Petsy Puppy Protection Plus and Petsy Kitten Protection Plus as an authorised representative of ThePetInsuranceCompany.com.au Pty Ltd (ABN 38 620 795 735, AFSL 536651) (‘ThePetInsuranceCompany.com.au’). ThePetInsuranceCompany.com.au is an underwriting agency acting under a binding authority as an agent for the insurer; Pacific International Insurance Pty Limited (ABN 83 169 311 193, AFSL 523921) (‘Pacific).
In all aspects of arranging this product, Petsy and ThePetInsuranceCompany.com.au act as an agent of Pacific and not as your agent. Any advice contained in this email is general advice only and has been prepared without taking into account individual objectives, financial situation or needs and you should consider the appropriateness of any such advice, the Product Disclosure Statement (‘PDS’) and the Target Market Determination (‘TMD’) available via http://www.petsy.com.au or by calling 1300 952 790 before making a decision to acquire, or to continue to hold, the product. Terms, conditions, limits and exclusions apply. Please refer to the PDS.

For Petsy Global Locations see below

Global Company information

Privacy Policy – Website Terms of Use – Promotion Codes Terms and Conditions

PETSY® is a trusted name in insurance, multi award winning and currently  the highest rated across Google, Product Review and Trustpilot as of Aug 14th, 2025. PETSY is a registered trademark of Petsy in Australia, with trademark rights asserted.

Petsy Inc. – Incorporated in Delaware, USA.



Petsy : United States of America

Suite 15248, 169 Madison Ave
New York, NY 10016, United States

+1 888 553 0973

Petsy : New Zealand

Suite 168, Ground Floor, 48 Broadway
Newmarket, Auckland, New Zealand

+64 4 888 6999

 

 

© Copyright 2025 Petsy Pet Insurance 

Specified Conditions includes:

  • Cruciate ligament damage
  • Intervertebral disc disease
  • Hip dysplasia
  • Patella luxation
  • Elbow dysplasia
  • Cherry eye
  • Entropion
  • Ectropion,
  • Osteochondritis dissecans (‘OCD’)
  • Lumps

Lumps means the protuberance or localised area of swelling or unusual growth that can occur anywhere on or in the body including tumours, warts, cysts, growths, mucoceles, haematomas and abscesses.

You can apply to reduce the 6-month exclusion period for Specified Conditions by using our request for Waiver Form. Simply take this form to your next vet visit and submit the completed form back to [email protected] within 14 days of the visit.

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Optional Extra Benefits

During the application process You will be provided with the option to include Optional Extra Benefits that cover certain conditions and Treatments which are not otherwise covered under the Policy.

The Optional Extra Benefits are:

Alternative Therapies, Behavioural Problems, and Dental Illness.

Examples of Alternative Therapies: Acupuncture, physiotherapy, hydrotherapy.

Examples of Behavioural Problems: Excessive licking, fur pulling, pacing and destructive chewing.

Examples of Dental Illnesses: Dental diseases, gingivitis, periodontal disease.