1. Overview
These Terms and Conditions govern all text message and multimedia message communications (“Messages”) sent by Petsy Pty Ltd, an Australian business operating under Australian law, using the cellcast.com/au sms messaging platform. This document complies with the enhanced Privacy Act 1988 (Cth), including the 2022 amendments and reforms, and covers all aspects of our messaging services.
2. Definitions
For the purposes of these Terms and Conditions, “Messages” refers to SMS and MMS communications. The “Platform” refers to the cellcast.com/au messaging system. “Service” refers to our messaging communication service. “You” and “Your” refer to the message recipient, while “We,” “Us,” and “Our” refer to [Company Name]. “OAIC” refers to the Office of the Australian Information Commissioner. “Personal Information” carries the meaning given in the Privacy Act 1988 (Cth).
3. Consent and Authorization
3.1 Messaging Consent
By opting in to receive Messages from us, you expressly consent to receive SMS and MMS messages from Us through the use of a secure and spam and privacy act compliant messaging platform. This platform cellcast.com/au is ISO and soc2 certified to help protect your privacy. This consent includes confirmation that you are the owner or authorised user of the registered mobile device. You agree to notify us immediately if your mobile number changes. It is important to understand that consent to receive Messages is not a condition of purchase.
3.2 Privacy Consent Requirements
Your consent must meet several important criteria to be valid under Australian law. It must be voluntary and informed, current and specific to the purposes described, and easily withdrawn at any time. You must have a full understanding of how your data will be used, and consent may need to be renewed periodically as required by law.
4. Message Types and Frequency
4.1 Communication Categories
These communications may include promotional messages and special offers, account updates and notifications, service-related announcements, event reminders, emergency alerts, customer feedback requests, educational content, and community updates. Each category serves a specific purpose in our communication with you. You can choose to update these preferences with us at petsy.com.au . if you would like to opt out completely please contact us to remove you from all communications.
4.2 Frequency and Timing
Message frequency is determined by your selected preferences and interaction with our services. Standard message and data rates from your carrier will apply to all messages. Our standard practice is to send messages during reasonable Australian operating hours unless urgent communication is necessary. For premium services, special rates may apply, and these will be clearly disclosed before any charges are incurred.
5. Privacy Rights and Data Protection
5.1 Your Enhanced Privacy Rights
Australian law provides you with significant rights regarding your personal information. You have the right to access your personal information in a portable format and request correction of any inaccurate information. You may request deletion of your information when appropriate and object to certain types of processing. The law empowers you to lodge complaints with the OAIC and receive clear information about our data practices. You maintain the right to withdraw your consent at any time.
5.2 Data Collection and Use
Our data collection processes encompass several types of information necessary for service delivery. We collect your mobile phone number, message delivery status, and opt-in/opt-out preferences. We also maintain records of your communication preferences, message response history, and the time and date of interactions. Device-related information such as type and operating system may be collected, and where permitted, location data may be processed to enhance service delivery.
5.3 Data Security
We maintain comprehensive security measures to protect your information. These measures include implementing end-to-end encryption where possible and requiring multi-factor authentication for system access. Regular security audits are conducted to ensure the ongoing effectiveness of our security protocols. All staff undergo privacy training, and we maintain strict access controls and monitoring systems. Any security incidents are investigated promptly to maintain the integrity of our systems.
6. Opt-Out and Communication Preferences
6.1 Managing Your Preferences
The hop sound system provides comprehensive control over your communication preferences. You can customise your preferences for different types of communications, selecting specific message categories that align with your interests. These preferences can be updated at any time through your account settings, and you have the ability to set preferred contact times for non-urgent communications.
6.2 Opt-Out Methods
Should you wish to opt-out of our messaging services, several methods are available. You may reply “STOP” to any message we send, adjust your preferences directly through the hop sound system, contact our customer service team, or submit a written request. Upon opting out, you will receive a final confirmation message, and your preferences will be updated within our systems within 24 hours.
7. Governing Law
These Terms and Conditions are governed exclusively by Australian law and are subject to the jurisdiction of Australian courts. Our services comply with all relevant legislation, including the Privacy Act 1988 (Cth), Spam Act 2003 (Cth), Australian Consumer Law, and Telecommunications Act 1997. Any disputes arising under these Terms and Conditions shall be resolved in accordance with Australian law.
8. Platform Technical Specifications
The cellcast.com/au platform operates using industry-standard protocols for message delivery and management. This sms marketing platform supports various message formats, including plain text, Bulk SMS and multimedia MMS messages. Technical specifications and capabilities are maintained and updated by cellcast.com/au to ensure optimal service delivery and compatibility with Australian telecommunications networks. This system allows us to effectively allow you as a subscriber to opt out as required by Australian Law.
9. Service Provider Relationship
Our relationship with cellcast.com/au as our SMS platform provider enables us to deliver reliable messaging services while maintaining compliance with Australian regulations. While cellcast.com/au manages the technical aspects of message delivery and processing, Petsy Pty Ltd remains responsible for the content of messages and maintaining appropriate communication practices with our customers.
