Let us handle claims

We work with any licensed vet in Australia, including emergency clinics, hospitals, regional vet practices, mobile vets, specialty and referral vets and small animal vet clinics.

Different vet practices can operate on different systems, so if you’ve come across an instance where you’re unable to locate your client’s Petsy policy, the best thing to do is to call or email us at [email protected] directly to verify the policy status.

If you’d like to submit the claim for the client on their behalf, simply email a copy of the paid invoice and medical history through to [email protected]. This is the quickest way to make a claim and the client will receive an email notification once the claim has been received and is lodged for assessment.

Alternatively, the client can send us a clear photo of the paid invoice. Make sure it includes important details like the vet’s contact info, the date of the invoice, and the amount they paid for. If we receive an invoice from the client, we’ll reach out to you (the vet) for a copy of the clinical notes.

We usually process claims within 5-10 business days after we receive all required documents. Claims can be processed quicker if a pre-existing condition assessment was completed when the client first set up their policy. We’ll keep them updated via email. To make sure reimbursements are processed quickly, clients will need to have provided us with their correct bank account details.