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Mental health at Petsy: Creating a supportive community

At Petsy, we understand that mental health is just as important as physical health. Our commitment to mental wellbeing extends to every member of our community – from our dedicated staff to our valued members. We believe that creating a supportive, understanding environment helps everyone thrive, and we’re proud to be leading the way in mental health awareness within the pet care industry.

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What does it mean to be mental health aware? How do we support
our team?

Our employees are the heart of Petsy, and their wellbeing is our priority.
We’ve implemented comprehensive mental health support initiatives including:

  • Regular wellness check-ins with team leaders, conducted in a safe and confidential environment
  • Flexible working arrangements to maintain work-life balance, including hybrid working options and flexible hours
  • Access to professional counselling services through our Employee Assistance Program (EAP)
  • Mental health first aid training for managers, ensuring they can recognize and respond to signs of stress or distress
  • Dedicated quiet spaces for relaxation and reflection in all our locations
  • Regular team activities promoting connection and support
  • Extended mental health leave when needed
  • Wellness allowance for mental health-related activities or resources
  • Regular mindfulness and meditation sessions
  • Stress management workshops and resources

Caring for our members

We recognize that pet ownership can have a profound positive impact on mental health, and we’re here to support our members through:

  • Understanding and empathetic customer service from our specially trained team
  • Flexible appointment scheduling to reduce stress, including early morning and evening slots
  • Regular community events fostering connection between pet owners
  • Educational resources about the mental health benefits of 
pet companionship
  • Support groups for pet owners facing challenges
  • Grief counseling referrals for those who have lost pets
  • Special assistance programs for elderly or disabled pet owners
  • Online resources and webinars about pet care and mental wellness
  • Monthly newsletters featuring mental health tips and pet care advice
  • Dedicated support line for urgent pet-related concerns

Our mental health awareness programs

We actively promote mental health awareness through:

  • Monthly wellness workshops covering various aspects of mental health
  • Mental health awareness campaigns aligned with national and international events
  • Promotion of leading mental health organisations
  • Regular staff training on recognizing and supporting mental health needs
  • Open dialogue about mental health in our workplace
  • Annual mental health awareness week with special events and speakers
  • Collaboration with mental health professionals specialising in pet therapy
  • Community outreach programs
  • Social media campaigns promoting mental health awareness
  • Resource library for both staff and members

Creating a safe space

We’ve built an environment where everyone feels comfortable discussing mental health:

  • Zero-tolerance policy for mental ill-health stigma
  • Confidential support channels available 24/7
  • Regular feedback sessions to improve our mental health initiatives
  • Clear communication about available resources
  • Inclusive policies that recognize diverse needs
  • Training on cultural sensitivity in mental health support
  • Multiple channels for raising concerns or seeking help
  • Anonymous suggestion system for improvements
  • Regular workplace environment assessments
  • Dedicated mental health champions in each department

Our ongoing commitment

Mental health awareness isn’t just a program at Petsy – it’s woven into our company culture. We continuously:

  • Review and enhance our mental health support systems through quarterly assessments
  • Seek feedback from our community through surveys and focus groups
  • Stay updated on best practices in workplace mental health through industry partnerships
  • Adapt our approach to meet evolving needs of both staff and members
  • Celebrate progress while acknowledging there’s always room for growth
  • Invest in new mental health support initiatives
  • Partner with local mental health organisations
  • Provide ongoing education and resources
  • Monitor the effectiveness of our programs
  • Share success stories and learnings with the wider community

Making a difference
every day

Our commitment to mental health extends beyond policies and programs – it’s about creating meaningful change in people’s lives. We:

  • Celebrate mental health success stories (with permission)
  • Share testimonials from staff and members about their mental health journeys
  • Provide resources for families and support networks
  • Offer specialised support during high-stress periods
  • Create opportunities for community building and connection
  • Develop innovative solutions to mental health challenges
  • Support research into the connection between pet ownership and mental wellbeing
  • Work with local schools and organisations to promote mental health awareness
  • Provide internship opportunities for mental health students
  • Contribute to mental health research and advocacy

Together, we’re building a community where mental health is prioritised, understood, and supported. Because at Petsy, we believe that when we take care of each other’s wellbeing, we create a stronger, more compassionate environment for everyone. Our door is always open, and we’re here to support you every step of the way.

Get in touch

If you need support or want to learn more about our mental health initiatives, please don’t hesitate to reach out. 
Your wellbeing matters to us, and we’re here to help.

Crisis Support & Making a Difference

If you’re experiencing mental health challenges or having thoughts of self-harm, please remember you’re not alone. Lifeline provides 24/7 crisis support and suicide prevention services.
Call on 13 11 14 (24/7)

Contact Lifeline

Want to Make a Difference?

If you’re passionate about mental health awareness and want to contribute to positive change, consider supporting LIVIN. LIVIN works to break the stigma around mental health through education
and advocacy.

Support LIVIN

Specified Conditions includes:

  • Cruciate ligament damage
  • Intervertebral disc disease
  • Hip dysplasia
  • Patella luxation
  • Elbow dysplasia
  • Cherry eye
  • Entropion
  • Ectropion,
  • Osteochondritis dissecans (‘OCD’)
  • Lumps

Lumps means the protuberance or localised area of swelling or unusual growth that can occur anywhere on or in the body including tumours, warts, cysts, growths, mucoceles, haematomas and abscesses.

You can apply to reduce the 6-month exclusion period for Specified Conditions by using our request for Waiver Form. Simply take this form to your next vet visit and submit the completed form back to [email protected] within 14 days of the visit.

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Optional Extra Benefits

During the application process You will be provided with the option to include Optional Extra Benefits that cover certain conditions and Treatments which are not otherwise covered under the Policy.

The Optional Extra Benefits are:

Alternative Therapies, Behavioural Problems, and Dental Illness.

Examples of Alternative Therapies: Acupuncture, physiotherapy, hydrotherapy.

Examples of Behavioural Problems: Excessive licking, fur pulling, pacing and destructive chewing.

Examples of Dental Illnesses: Dental diseases, gingivitis, periodontal disease.