How Do Direct-to-Vet Payments Work?

If we have advised a direct-to-vet payment may be applicable, here’s how it works:

1. You, your vet and Petsy agree to it – We’ll need written confirmation from both you and your vet clinic that they will accept direct payment from us. This includes your request and the clinic’s payment details (eg. their bank account details).
2. We assess the estimate of costs – Once confirmations are in from you and your clinic, we review the pre-approval based on your pet’s medical history and policy details, and update you on the amount we estimate will be payable under the Policy.
3. Once the procedure or treatment is completed, you or the clinic send us the finalised invoice and updated clinical history, and we assess the final costs. If previously arranged, we can pay the applicable benefit payment directly to your vet clinic.
4. You cover any Co-payment (gap) payment – the amount not covered by your policy (the “Co-Payment”) will need to paid by you to your veterinarian.

This option helps reduce your upfront costs and makes the process easier for you and your vet for eligible claims.

If you’d like to request for us to pay your vet directly, please contact us at [email protected]