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Our mission

Pet ownership can be expensive, but it can be worse if your pets get sick and require emergency treatment. For peace of mind when the unexpected happens, many veterinarians recommend pet owners to consider pet insurance.

At Petsy, our mission is simple: to help Australians and their pets live longer, healthier lives together.

We understand the special bond between pet parents and their furry family members. That’s why we’re committed to providing pet insurance that puts your pet’s well-being first—so you can focus on what truly matters: caring for your best mate.

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Who we are

Founded in 2019, Petsy has quickly become a leading pet insurance provider in Australia. We understand the challenges and joys that come with having pets and aim to deliver peace of mind and support during unexpected veterinary emergencies.

Why Choose Petsy?

At Petsy, we’re all about doing things differently:

  • No sub-limits on claimable conditions means you won’t face unexpected restrictions on your coverage
  • Our excess is an annual excess (per year), not per condition or per claim like some others, which can help to lower unexpected out of pocket expenses
  • Quick and easy claims to make stressful times a little easier
  • Pre-approvals and direct vet payments to help simplify your pet’s care
  • Local, friendly support from a team that understands your needs

What We Offer

Extensive coverage

Protect your dog or cat with up to $30,000 with no sub-limits for claimable conditions

peace of mind

Minimise tough decisions about your pet’s care due to financial constraints.

Transparency

From upfront pre-existing condition assessments to clear policies, we keep things simple and transparent.

Nationwide Support

Whether you’re in the city or in the country, we are here to support across every state and city in Australia.

Award winning pet insurance, Australia’s Highest Rated Pet Insurance Provider on TrustPilot, Product Review & Google.^

How do we stand above the pack?

  • We don’t place sub-limits on claims, even as your pet gets older
  • Flexible annual excess options, including $0 excess
  • Forbes Advisor’s pick of the best comprehensive pet insurance policy
  • Canstar’s 2023 and 2024 Winner for Outstanding Value Pet Insurance
  • Highly Commended in Finder’s Pet Insurance Awards 2023 for Value and Comprehensive Pet Insurance
  • Winner of Best for Value Pet Insurance and Best for Young Pets by WeMoney Awards 2024
  • Finalist for Pet Insurer of the Year by WeMoney Awards 2024
  • Exclusions for temporary pre-existing symptoms and conditions are reviewable
  • Optional Dental Illness coverage for pets younger than 3 years old
  • Annual limit bonus for pets younger than 1 year old
  • Discount for veterinary professionals
  • Shorter exclusion period for illness
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Specified Conditions includes:

  • Cruciate ligament damage
  • Intervertebral disc disease
  • Hip dysplasia
  • Patella luxation
  • Elbow dysplasia
  • Cherry eye
  • Entropion
  • Ectropion,
  • Osteochondritis dissecans (‘OCD’)
  • Lumps

Lumps means the protuberance or localised area of swelling or unusual growth that can occur anywhere on or in the body including tumours, warts, cysts, growths, mucoceles, haematomas and abscesses.

You can apply to reduce the 6-month exclusion period for Specified Conditions by using our request for Waiver Form. Simply take this form to your next vet visit and submit the completed form back to [email protected] within 14 days of the visit.

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Optional Extra Benefits

During the application process You will be provided with the option to include Optional Extra Benefits that cover certain conditions and Treatments which are not otherwise covered under the Policy.

The Optional Extra Benefits are:

Alternative Therapies, Behavioural Problems, and Dental Illness.

Examples of Alternative Therapies: Acupuncture, physiotherapy, hydrotherapy.

Examples of Behavioural Problems: Excessive licking, fur pulling, pacing and destructive chewing.

Examples of Dental Illnesses: Dental diseases, gingivitis, periodontal disease.