We’re committed to supporting customers facing financial hardship. Financial hardship involves an inability of the customer to pay a debt, rather than an unwillingness to do so. Financial hardship may arise from a variety of situations and may be for a limited duration or long term.
For more information about the financial hardship provisions under the General Insurance Code of Practice, click the following link and see Part 10 (Financial Hardship): Code of Practice.
How we can support you
We’re here to support you. If you’re having trouble paying a financial obligation to us, call 1300 952 790 to talk to us about your situation. We’ll work out a plan with you,
and we may be able to assist with the following: offer a payment plan delay or extend payment due dates put the recovery of monies on hold release your debt (where appropriate) agree with you to pay a reduced lump sum amount deduct an excess from a claim amount (cash settlement)
The support that we provide does not include support with paying the premiums under an insurance policy we have issued.
If you are experiencing financial hardship, please contact Petsy by calling 1300 952 790 or emailing [email protected] regarding our Financial Hardship Support.
