Petsy Members Benefits Terms and Conditions

When you purchase any of the following pet insurance policy via the Petsy quote tool:

  • Cover for Puppies;
  • Cover for Dogs;
  • Cover for Cats; or
  • Indoor Cat Cover;

collectively referred to as an Eligible Policy, then you may be eligible to a free sign-up gift and access to membership benefits.

To be eligible for any offers, you must:

  • be an Australian Resident;
  • be over the age of 18 years;
  • purchase a policy via the Petsy quote tool;
  • be eligible to purchase an Eligible Policy; or
  • meet any other criteria specified by the promotion or offer;
  • maintain your policy past any cooling off periods

collectively referred to as an Eligible Customer.

Petsy reserves the right to amend or withdraw any sign-up gifts, offers and membership benefits and these may be subject to change from time to time and valid for a limited time only.

Please check our website for all up to date promotions and offers.

Please note that all offers are subject to the policy terms and conditions of the Eligible Policy. You can refer to the product disclosure statement (PDS) available at for further details.

Petsy reserves the right at any time to validate and check the authenticity of any Eligible Customer, including but not limited to the Eligible Customer’s identity, age and address.

By entering or accepting a promotion or offer, you accept and acknowledge that The Hollard Insurance Company Pty Ltd (ABN 78 090 584 473), Pet Insurance Pty Ltd (ABN 38 607 160 930) and/or PetSure (Australia) Pty Ltd (ABN 95 075 949 923) are not responsible for any loss, damage or fulfilment of any promotions or offers provided by Petsy or on the Petsy website. Petsy is solely responsible for any promotions or offers.

General terms and conditions for sign-up gifts

Your Petsy sign-up gift cannot be redeemed for cash,  exchanged, transferred or replaced if lost or stolen.

Your sign-up gift has a value between $10 to $250 and will be delivered to your nominated address.

A re-delivery charge will apply if the recipient is unavailable for receipt of delivery. Petsy cannot be held responsible for any damaged, missing or delayed orders where incorrect or incomplete delivery details (address and, if relevant, appropriate delivery instructions) have been provided. A redelivery charge of $12 will apply if the recipient is unavailable for receipt of delivery, if the delivery address is incorrect or if there is no safe place to leave the item.

Some sign-up gifts are subject to the Eligible Customer holding an Eligible Policy for a specific period of time (such as the 30-day cooling-off period) or making minimum premium payments.

Only one Petsy gift is redeemable per pet insurance policy and cannot be used in conjunction with any other sign-up gift offer.

General terms and conditions for membership benefits

Petsy membership benefits can be redeemed by Petsy members only and all active codes will be sent out via email. We change our offers from time to time, please check the website for all active promotions, offers and any updates.

Petsy is not liable or responsible for any loss suffered as a result of any promo codes via email being blocked by filters and firewalls, or where the incorrect email address has been supplied. If the recipient does not receive the membership promo codes, please contact us at to have this sent to an alternate email address.

You can find a description of membership offers on our website.

We may offer special promotions, products, services including offerings of third-party products and services in conjunction with or through the Petsy membership benefits program. We are not responsible for the products and services provided by third parties.

If your policy is cancelled, you will cease to have access to the membership benefits.

We reserve the right to modify, terminate or otherwise amend our promotional offerings at any time.

For additional details applicable to your policy, visit the website or email

Scratch Pet Food $50 & $100 Sign Up Offer Ts & Cs

  • A gift voucher valid at Scratch Pet food will be applied to the policyholder when they have used the promo code: PETSYBONUS
  • Sign up voucher must be spent in a single transaction at
  • A gift voucher for $100 will be sent to the first 99 policyholders who sign up to any Pet Insurance Policy via
  • A gift voucher for $50 will be sent to the 100th policyholder and for each other policyholder thereafter
  • A gift voucher will be sent to email address used to sign up to the policy, between the first 31-60 days of holding a policy.
  • Subject to the eligible customer holding an eligible policy for at least 30 days. (each policy has a 30-day cooling-off period)
  • The $50 or $100 voucher cannot be redeemed for cash, exchanged, transferred or replaced if lost
  • The voucher provided has 12 months validity, from the date of issue.
  • This promotion will end on the 31st March 2021