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Petsy Pty Ltd Accessibility Statement

Updated: September 2024

General

Petsy Pty Ltd strives to ensure that its services are accessible to people with disabilities. Petsy Pty Ltd has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that website accessibility efforts assist all users and that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on Petsy.com.au

Petsy.com.au makes UserWay’s Web Accessibility Widget available which is powered by a dedicated accessibility server. The software allows Petsy.com.au to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

The Petsy.com.au accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer

Petsy Pty Ltd continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan Petsy.com.au with UserWay’s Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on Petsy.com.au fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on Petsy.com.au or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions or need assistance, please contact Petsy Pty Ltd Customer Support as follows:
Email: [email protected]
Phone: 1300 952 790

Optional Extra Benefits

During the application process You will be provided with the option to include Optional Extra Benefits that cover certain conditions and Treatments which are not otherwise covered under the Policy.

 

The Optional Extra Benefits are:

Alternative Therapies, Behavioural Problems, and Dental Illness.

 

Examples of Alternative Therapies: Acupuncture, physiotherapy, hydrotherapy

Examples of Behavioural Problems: Excessive licking, fur pulling, pacing and destructive

chewing.

Examples of Dental Illnesses: Dental diseases, gingivitis, periodontal disease.